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Favour & Promise Luxe Hair Collections – Return Policy
Please read our return policy before placing your order.
- • All hair orders must be checked immediately upon delivery.
• Returns or exchanges must be requested within 3 days of receiving your order.
• Hair must be unused, unwashed, uncoloured, uncut, unbleached and in its original condition to qualify for a return.
• Hair that has been installed, altered, dyed, bleached, washed, cut or chemically treated cannot be returned or exchanged.
• Due to hygiene reasons, we cannot accept returns on hair that has been worn or altered.
• Sale items and customised orders are non-refundable.
• If you receive the wrong item or your order arrives damaged, please contact us immediately with clear photos/videos of the package and product.
• Refunds will only be processed once the returned hair has been inspected and approved.
• Delivery/courier fees are non-refundable, unless the mistake was made by us.
• Customers are responsible for return shipping costs unless the incorrect or defective item was sent by us.
Thank you for choosing Favour & Promise Luxe Hair Collections. We appreciate your business and support! ❤️
Favour & Promise Luxe Hair Collections – Refund Policy
Please read our refund policy carefully before placing your order.
• Refund requests must be made within 3 days of receiving your order.
• Refunds are only considered if the hair was received damaged, defective, or different from what was ordered.
• Hair must be returned unused, unwashed, uninstalled, uncoloured, unbleached and uncut.
• Once the hair has been worn, installed, washed, dyed, bleached, cut or altered in any way, no refund will be given.
• Sale items, customised orders and special orders are non-refundable.
• Customers must provide clear photos/videos showing the problem before a refund can be considered.
• Refunds will be processed only after the returned product has been received and inspected.
• Original delivery/courier fees are non-refundable, unless the error was caused by us.
• Approved refunds will be made using the original payment method where possible.
• Please allow 5–10 business days for an approved refund to reflect, depending on your bank or payment provider.
By placing an order with Favour & Promise Luxe Hair Collections, you acknowledge and agree to these refund terms.
Thank you for supporting our business.
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